We’ve gone paperless! As part of our commitment to sustainability we do not send out returns paperwork with orders, instead we have a simple online returns system.

We hope you will not need to return your order, but if you do all you need to hand is your order number and email address.

When you’re ready head over to our Returns Center. Simply enter your order number and email address and select the items that you wish to return, you will then have the option of a refund or exchange.

Use our FREE returns option with DHL for a quick and easy return. With drop off locations worldwide and the ability from several locations to book a collection at a time and place to suit you, returning could not be simpler.

Should you be in a location not served by DHL, we will recommend that you use your local postage service using a tracked service.

Please ensure the Returns Form is completed within 30days of receipt of the shipment, you are able to send the items back at your earliest convenience. This does not need to be within the 30 day period.

Your items must be returned unworn and returned in its original condition.

Please note, orders cannot be processed during factory closures which include Saturdays, Sundays and UK Bank Holidays.

Due to third party factors, delivery timescales are based on approximations. If you have ordered multiple items where stock
delays are experienced, your goods may be delivered in instalments. All orders will require a signature on delivery.

Orders are dispatched via DHL

In order to provide a smooth shopping and delivery experience to our customers, any tariff or duty fees imposed by customs will now be paid by NPS Solovair and are included in the sales price of the footwear advertised on our website, so there will be no hidden costs or significant delivery delays to your orders.

Due to issues with delivery we are currently unable to accept orders from Russia, Kazakhstan, Ukraine and Belarus.